Privacy Policy

This Privacy Policy explains how Brownies Eat Out Ltd ("we", "us", "our") collects, uses, stores, and protects personal information submitted through this website and through contact with us. Please read this policy carefully.

1. Who We Are

Brownies Eat Out Ltd
Company number: 16659948
Registered office: 202 Baring Road, Cowes, Isle Of Wight, PO31 8ER, United Kingdom
Email: [email protected]
Telephone: 01202 282004

Brownies Eat Out Ltd is the data controller for personal data collected through this website.

2. Information We Collect

We may collect the following categories of personal information:

• Contact and identification information — your name, company name, email address, and telephone number submitted via contact or enquiry forms.
• Wholesale enquiry information — business type, product category, equipment or product requirements, intended use, quantity, required timeframe, delivery location, and budget guidance voluntarily submitted through our wholesale enquiry form.
• Equipment and product requirement information — product specifications, installation or servicing considerations, site and access information voluntarily provided to support your wholesale enquiry.
• Delivery location information — delivery location or postcode area voluntarily submitted in connection with a supply enquiry.
• Supplier and procurement enquiry information — information provided in connection with procurement and supply coordination discussions.
• Email communication — information shared through email correspondence.
• Telephone communication — information shared during telephone calls.
• Technical information — IP address, browser type, pages visited, and session data collected through cookies and analytics tools where consent has been obtained.

3. How We Use Your Information

We use personal information collected for the following purposes:

• To respond to wholesale equipment enquiries and provide relevant product information, specifications, and supply options.
• To coordinate supplier information and procurement arrangements in connection with your enquiry.
• To communicate with you about your enquiry, supply arrangements, and related matters.
• To manage and improve our wholesale supply and procurement services.
• To maintain records of enquiries and supply arrangements as required for legitimate business purposes.
• To comply with our legal obligations.
• To analyse website usage and improve the website (where analytics consent is given).

4. Legal Basis for Processing

We process personal data on the following legal bases under UK GDPR:

• Contract — to process your enquiry and progress supply arrangements at your request.
• Legitimate interests — to respond to enquiries, improve our services, and maintain business records, where our interests are not overridden by your data protection rights.
• Consent — where you have given explicit consent, such as for optional analytics cookies.
• Legal obligation — where we are required by law to retain or process certain data.

5. Cookies & Analytics

This website may use cookies. See our Cookie Policy for full information. We use a cookie consent mechanism to obtain your consent before placing optional analytics cookies.

• Essential cookies — required for basic website function and session management. These are placed without consent as they are necessary for the site to operate.
• Analytics cookies — optional cookies used to understand how visitors use the website. These are only placed if you accept optional cookies through our cookie consent banner.

6. Data Sharing

We do not sell your personal data. We may share personal data with:

• Suppliers — where necessary to coordinate enquiries and supply arrangements on your behalf, and only to the extent required to progress your enquiry.
• Service providers — IT hosting providers, email service providers, and form handling services processing data on our behalf under appropriate data processing agreements.
• Legal and regulatory authorities — where required by law.

Where data is shared with third parties, we aim to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data for as long as is necessary for the purposes for which it was collected, including legal and regulatory requirements.

• Enquiry data is typically retained for the duration of the enquiry and for a reasonable period thereafter for legitimate business record-keeping purposes.
• Financial and contractual records may be retained for longer periods in accordance with UK legal requirements.
• You may request deletion of your personal data by contacting us at [email protected].

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate personal data.
• Right to erasure — to request deletion of personal data, subject to legal retention requirements.
• Right to restrict processing — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive personal data you have provided to us in a machine-readable format where applicable.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at: [email protected]

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related queries, contact us at:

Brownies Eat Out Ltd
Email: [email protected]
Telephone: 01202 282004
Address: 202 Baring Road, Cowes, Isle Of Wight, PO31 8ER, United Kingdom